Return & Refund Policy
Last updated: August 3, 2026
Buyer Protection Guarantee
We are committed to your satisfaction. If you are not completely happy with your purchase, we offer a straightforward 30-day return and refund policy. Your rights as a buyer are fully protected.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To initiate a return, please email us at returns@teebloom.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Eligible Reasons for Return
Return Process
Contact Us
Email returns@teebloom.com with your order number, reason for return, and photos if the item is damaged.
Receive RMA Number
We will review your request and provide a Return Merchandise Authorization number within 1-2 business days.
Ship the Item Back
Pack the item securely in its original packaging and ship it to the address provided. Include the RMA number on the package.
Inspection & Refund
Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Refund Methods & Timeline
Refunds will be issued to the original payment method used for the purchase. The timeline for your refund to appear depends on your payment provider:
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Alipay | 3-7 business days |
| Store Credit | Immediate |
Return Shipping Costs
Free return shipping if the item is defective, damaged, or if we sent the wrong product.
Customer pays return shipping if the return is due to a change of mind or ordering the wrong item. We recommend using a trackable shipping service.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, modified, or damaged by the customer
- Items returned without original packaging
- Custom or personalized orders (unless defective)
- Items returned after the 30-day window
- Gift cards and digital products
Exchanges
We do not offer direct exchanges. If you need a different size, color, or letter, please return the original item for a refund and place a new order. This ensures you receive your replacement as quickly as possible.
If you need assistance choosing the right product, our customer support team is happy to help at support@teebloom.com.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photos of the damage and your order number. We will send a replacement at no additional cost or issue a full refund, including shipping costs.
You do not need to return damaged items in most cases. We will provide specific instructions based on the type and extent of damage.
Contact Us
For return and refund inquiries, please contact our dedicated returns team:
- Returns Email: returns@teebloom.com
- General Support: support@teebloom.com
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (PST)