Terms of Service

1. Acceptance of Terms

By accessing or using the Teebloom website, placing an order, or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms referenced herein.

These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Guangzhou Jisu Tuoling Cross-Border E-Commerce Co., Ltd ("Company," "we," "us," or "our"). If you are using our services on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Products & Services

Teebloom sells marquee letters and related decorative lighting products. All products are subject to availability. We reserve the right to:

• Modify product descriptions, specifications, and pricing at any time without prior notice
• Limit the quantities of any products or services we offer
• Discontinue any product or service at any time
• Refuse service to anyone for any reason at any time

We strive to display our products as accurately as possible. However, we cannot guarantee that your monitor's display of any color will be accurate. Product images are for illustrative purposes and may differ slightly from the actual product.

3. Pricing & Payment

All prices are displayed in USD (United States Dollars) unless otherwise stated. Prices are subject to change without notice. We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Alipay

Payment must be received in full before orders are processed. We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product description, or suspected fraud.

4. Orders & Cancellation

Upon placing an order, you will receive an order confirmation email. This email is an acknowledgment of your order and does not constitute acceptance. Your order is accepted only when we ship the product and send a shipping confirmation email.

You may cancel your order within 2 hours of placement by contacting our customer support team. After this window, cancellation may not be possible if the order has already entered the fulfillment process. In such cases, you may return the item after receipt per our Return & Refund Policy.

5. Shipping & Delivery

Shipping is governed by our separate Shipping Policy. Key points include:

• Orders are processed within 1-2 business days
• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery to the carrier
• We are not responsible for delays caused by customs or force majeure events

6. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy. In summary:

• 30-day return window from date of delivery
• Items must be unused and in original packaging
• Refunds are issued to the original payment method
• Return shipping costs vary based on the reason for return

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Guangzhou Jisu Tuoling Cross-Border E-Commerce Co., Ltd or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this website without our prior written consent.

8. User Accounts

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

9. Limitation of Liability

Our total liability for any claim arising from or related to these Terms or our products shall not exceed the amount you paid for the specific product or service at issue.

This limitation applies regardless of the legal theory on which the claim is based (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless Guangzhou Jisu Tuoling Cross-Border E-Commerce Co., Ltd, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or in any way connected with your use of our website, violation of these Terms, or infringement of any third-party rights.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall first be addressed through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may submit the dispute to binding arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC).

You agree that any legal action or proceeding shall be brought exclusively in the courts located in Guangzhou, Guangdong, China, and you consent to the personal jurisdiction of such courts.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically. If you do not agree to the modified Terms, you should discontinue using our website and services.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.